https://github.com/voxora-cloud/voxora

https://www.voxora.cloud/

About

Voxora is an open-source, developer-friendly live chat/voice support solution built for modern web apps.

Voxora is a monorepo for a modern, realtime customer support platform. It includes a Next.js web app and an Express + Socket.IO API with MongoDB and Redis. Teams can manage agents, converse with users in realtime, and embed a lightweight chat widget.

Current Implementation

• Realtime Chat
  • Socket.IO with Redis adapter for horizontal scalability
  • MongoDB storage for conversations and messages (using Mongoose models)
  • Chat widget delivery from API endpoints at /widget and /widget-loader.js
• Authentication and Team Management
  • Complete JWT authentication flows (registration, login, invite acceptance, password recovery)
  • Dedicated Admin and Agent interfaces in the web application
• API Foundation
  • Express 5 with security features (validation via express-validator/Joi, Helmet, CORS, rate limiting)
  • Robust error handling and structured logging (winston)
  • RESTful routes under /api/v1 and a basic health check at root (/)
• Support Systems
  • Local email testing via MailHog (SMTP: 1025, UI: 8025)
  • Static file serving from /uploads directory

Future Roadmap

1. AI Conversation Agent
   • LLM-powered automated responses with intent recognition and contextual memory
   • Seamless escalation to human agents with full conversation history
2. Voice Capabilities
   • Text-to-speech for agent responses and speech-to-text for user input
   • Live voice calling in the widget with real-time transcription

Working